Order & Shipping Policy
Bunkerbase & Co. Order Change Policy
Here at Bunkerbase & Co., we consider it our mission to bring you quality, affordable, delicious Base that’s handmade to order – and we like to get it to you fast! Because we don’t mix it until you order it, finding a single order within the flow of production can be a challenge (read: needle in a haystack) – but we will do our level best!
In order to make all of this magic possible, we may not be able to make the requested change without throwing out the juice that we originally made for you, if your order has passed a certain point in the fulfillment process, and unwanted juice is a terrible thing!
We promise to make every effort to honor requested order changes but cannot guarantee that we’ll be able to. We encourage you to review your shopping cart carefully before submitting your order to make sure it’s just how you like it!
Orders placed Monday – Friday will usually ship out within 7 days (except Storage Base) – this means that from the time you place your order to the time that your package ships, we are working hard to get your order through our process. Orders placed on Saturday may or may not ship the same day depending on the volume we are experiencing at the time. If you place an order on Saturday and it does not ship the same day, you will receive a tracking number, but your order will actually leave our facility on Monday. All orders placed during holidays may be processed on the next available business day. Although we strive to maintain these guidelines, there are inevitably times that order volume, weather, and other unforeseen circumstances may prevent us from shipping your package on the exact day it might be expected.
(Storage Base – Bunkerbase will have a delivery time from 2 to 10 Working days)
*A note on Express shipping: Express shipping (aka overnight) is a service of DHL or DPD and defines the amount of time in which it will take to be delivered to you once we ship it out – it does not, however, define the amount of time it will take for us to process your order. Although we do process Express orders as quickly as possible by “moving them to the front of the line”, please do not expect to receive your order within 24hrs of placing it.
For large orders totaling 1000mls or more, please expect an extended turn around time of 7 standard business days dependent on the size of your order.
Order confirmations will be emailed to the address you have on file. If you have not received a confirmation by email within 15 minutes of placing your order, please check your junk mail folder in case of redirection by your email provider.
Also, please ensure you provide us with a valid email address free from accidental misspellings. You can review the spelling of your email address in the My Account section of our website. If you are already logged into your account, you can find it directly in the Your Account Details section.
All shipping is done via DHL, DPD or FedEx. Bunkerbase & Co. will provide tracking information via email when your order ships. Shipping times may vary based on conditions and do not include order processing time.
In addition, international orders may be subject to import taxes and/or duty fees according to your location. These taxes and/or fees are the sole responsibility of the buyer.
*We reserve the right to refuse shipment to anyone
NOTICE TO INTERNATIONAL CUSTOMERS: Please make sure you are fully aware of your country’s laws regarding e-liquid/e-cigarette importation before making a purchase. Although we do ship to almost every country in the world, Bunkerbase & Co will not be held responsible for orders seized by customs or other law enforcement. Bunkerbase & Co. is unaware of the current laws and regulations outside of the United Kingdom. The buyer will assume all risk associated with their international purchase. We have Shipping Facilities in the United Kingdom as well as in Germany.