Terms & Conditions
The term 'Bunkerbase & Co.' or 'us' or 'we' refers to the owner of the website whose registered office is:
9 - 21 Crawford Street
London W1H 1PJ
Trading Identity: Liquids & More Ltd.
Company Registration No: 11726520
The terms "you" or "the Buyer" refers to yourself; the user or viewer of our website:
- "Goods" means the supply of products or such other goods which the Buyer agrees to buy from Bunkerbase & Co.
- "Price" means the price for the goods excluding delivery
- The terms "Seller" or "Us" refers to Bunkerbase & Co.
- "Conditions of Supply" - All contracts for the sale of goods by the Seller
1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice
1.4 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
1.5 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
1.6 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
1.7 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
1.8 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
1.9 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
1.10 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
2. Conditions applicable:
2.1 These Conditions shall apply to all contracts for the sale of Goods by Bunkerbase & Co. to the Buyer to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document. These conditions will prevail over any other information supplied to the Buyer or displayed on our website.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions.
2.3 The contract for sale of the Goods shall not be concluded until Bunkerbase & Co.has confirmed the order to the Buyer either by email, phone or fax.
2.4 Acceptance of delivery/collection of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these conditions.
2.5 Any variation to these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Bunkerbase & Co.
2.6 If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team at firstname.lastname@example.org
3.The Price and Payment
3.1 The price shall be the price set out in the order for the Goods.
3.2 Payment of the Price shall be due with the order.
3.3 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.
3.4 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.5 Payment can be made by Visa, Mastercard, PayPal, Bank Transfer, Sofort Payment, Ideal Payment and BitCoin. These payments will be processed by Worldpay, Mollie and BitCoin. We do accept American Express in Euros.
3.6 We may refuse in our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) where goods ordered by you are not available;
(e) if we do not deliver to your area;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
4. The Goods
4.1 The quality and description of the Goods shall be as set out in the Order. We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team at email@example.com
4.2 Bunkerbase & Co.may from time to time make changes in the specification of the Goods which are required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of the Goods. Also, Bunkerbase & Co. do not warrant that the colour of the Goods will exactly match the colour shown on the website.
5.2 These Products are intended for use only by smokers and Vapers.
6. Warranties and Liability:
6.1 Bunkerbase & Co. warrants that the Goods will at the time of delivery/collection correspond to the description given by the Seller (subject to the terms of clause 4.2).
6.2 Products purchased via this Site must only be used in accordance with the instructions provided with the products and/or on this Site. Bunkerbase & Co. accept no responsibility for damage, loss or injury caused by improper use of the products sold. The Buyer must be aware of the following details:
6.2.2 Where stated on the packaging, our e liquids and cigalike refills contain nicotine. Nicotine can be a toxic and addictive substance. Nicotine-containing products are only intended for use by smokers aged 18+ and are not intended for children or pregnant women. If you have any pre-existing conditions, you should consult your doctor before using products containing nicotine.
6.2.3 Any e liquid or cigalike cartomizer containing Nicotine may be harmful if ingested in sufficient quantities; with a risk of fatality should it be consumed by a child. Other ingredients may be harmful to animals (even if the e-liquid does not contain Nicotine). In the case of accidental ingestion, medical advice should be sought if you feel unwell (or immediately in the case of ingestion by a child) and the doctor shown the bottle and packaging from which the product was consumed. All of our e-liquid and cartomiser (whether Nicotine-containing or otherwise) products must be safely stored when not in use, and they must be kept out of the reach of children and animals at all times.
6.2.4 Skin contact with e-liquid may be harmful and should be avoided wherever possible. If the product comes into direct contact with the skin, the affected area should be washed with plenty of soap and water. If the product comes into contact with the eyes, the affected area must be rinsed thoroughly and medical advice sought. If e-liquid is spilled onto clothing, this should be washed before reuse.
6.2.5 Do not eat, drink or smoke when handling e-liquids and wash your hands thoroughly after handling any e-liquid product.
6.2.6 Whilst every measure has been taken to make our packaging child-proof and all appropriate explicit warnings and cautions explicitly provided on packaging and labelling, we cannot be held responsible for any personal injury arising from or attributable to a failure to comply with the warnings and instructions as listed in this clause or from failure to use any product as intended or in accordance with the instructions provided with that product.
6.2.7 E Cigarette devices and batteries must only be charged with the charging equipment supplied by the Seller. Adaptors for charging other devices (such as phone charging adaptors) must not be used to charge any electronic cigarette batteries.
6.2.8 The Buyer must adhere to our Battery Safety Information.
7.1 Should you change your mind about an item you have purchased from Bunkerbase & Co., you have 14 calendar days from the day after the item is received to let us know you would like to return the item for a refund. Please return the item to us within 14 days in unopened/unused condition and we will issue a full refund. Please allow up to 21 days to receive the refund.
7.2 Items that are faulty or damaged on delivery must be reported to Bunkerbase & Co. within 10 days of receipt.
7.3 Items that have been dispatched incorrectly by Bunkerbase & Co. will be replaced, and a prepaid returns label issued to return incorrectly sent items. You will be sent a link to print off a returns label. If the items you are returning exceed the accepted weight/size, please contact us to organise a courier collection.
7.4 Returns of unopened, unused items may be accepted at our discretion no more than 30 days after purchase.
8.1 E Liquids and refills are consumable items sold in child Lock packaging and are not covered by a guarantee.
8.2 Any defect of an electrical item that arises due to faulty materials or workmanship will be repaired or replaced free of charge up to 6 months after purchase where the customer can provide proof of purchase.
8.3 The guarantee is subject to the following provisions:
8.3.1 The Guarantee is only valid within the boundaries of the country of purchase.
8.3.2 The product must be correctly operated in accordance with the instructions provided with the product and within the information sections of this website.
8.3.3 The guarantee does not cover accidental damage or misuse, such as the use of non compatible products.
8.3.4 The guarantee will be rendered invalid if the product is re-sold or has been damaged by an attempted repair.
8.3.5 The manufacturer disclaims any liability for incidental or consequential damages. The guarantee is in addition to and does not diminish your statutory or legal rights.
9. Delivery of Goods
9.1 We offer delivery via DPD, except where we deem delivery by alternative provider necessary. Your order may require a signature upon delivery. If you are not available to accept an order, the standard terms of DPD deliveries will apply. This will usually involve a card being left and your order being delivered to a local post office or attempt at re-delivery. We are unable to track orders sent by standard delivery.
9.2 We process your order as soon as possible. Orders received between 2pm Friday & midnight Sunday will be dispatched as soon as possivle mostly after 4 working days. We are unable to give exact delivery dates except where Next Day delivery services have been purchased within the correct terms and in which case the liability will then fall with DPD who provide the service.
9.3 Most orders are sent via DPD. Once the items have been dispatched from us we hold no liability for damage, loss or delay. If Next Day delivery has been paid for then we will put in a claim for any damage, loss or delay for you.
9.4 We accept no liability if incorrect address details given with your order lead to loss, delay or non-delivery. Please ensure you provide the correct details when ordering.
9.5 You may contact us to request dispatch of your order at a later date and we will endeavour to meet your requirements.
9.6 Please wait 10 working days after ordering with our standard delivery service. If your order has not arrived after this time, please contact us. Please click here for further Delivery Information
9.7 If the value of your order is above £70, you will likely be asked to sign for the goods received. If the package does not appear to be in good condition or items have been damaged, please contact us as soon as possible so that we can put in a claim with the delivery provider.
9.8 Please open all boxes or parcels as soon as they arrive, you have 7 days to notify Bunkerbase & Co. of any damage, shortages or incorrect items seemingly not caused by delivery. If we are not notified of damage, shortages or incorrect items within this time, you agree to indemnify Bunkerbase & Co.in full against any losses we suffer as a result of your failure to notify us within 7 days.
9.9 We deliver to the European Union, Other area's may be possible but may incur an additional charge.
10. Acceptance of the Goods
10.1 The Buyer shall be deemed to have accepted Goods 24 hours after collection or delivery to the Buyer
10.2 After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.
11. Title and Risk:
11.1 Title shall pass on delivery/collection of the Goods.
11.2 Risk shall pass on delivery/collection of the Goods.
12. Remedies of the Buyer
12.1 Where the Buyer rejects any Goods (where the Buyer is entitled to reject the Goods) the Buyer shall have no further rights whatsoever in respect of the supply to the Buyer of such Goods or the failure by Bunkerbase & Co. to supply Goods which conform to the contract of sale.
12.2 Where the Buyer accepts or has been deemed to have accepted any Goods then Bunkerbase & Co. shall have no liability to the Buyer in respect of those Goods.
12.3 Bunkerbase & Co. shall not be liable to the Buyer for late delivery of the Goods.
12.4 Bunkerbase & Co.shall be under no liability whatsoever to the Buyer for any indirect loss and/or expense (including loss of profit) suffered by the Buyer arising out of a breach by Bunkerbase & Co. of this contract.
12.5 In the event of any breach of this contract by Bunkerbase & Co. the remedies of the Buyer shall be limited to damages. Under no circumstances shall the liability of Bunkerbase & Co. exceed the Price of the Goods.
13. Supply of Goods only:
13.1 The Buyer acknowledges that Bunkerbae & Co. is simply a supplier of Goods and any installation or fitting of the Goods is the sole responsibility of the Buyer.
14. Right to Cancellation:
14.1 The following cancellation terms apply under the Consumer Contracts Regulations.
These regulations apply to contracts of sale entered into on or after 13th June 2014. You should download and complete a cancellation form which can be downloaded here. The completed form can be sent as an attachment by email to firstname.lastname@example.org or by post in the Imprint given address.
You then have a further 14 days within which to return the goods to us in their original unopened, unused condition.
14.2 In the event of cancelling the contact, you, the Buyer, will be liable for paying the costs of returning the goods to us and must obtain proof of postage.
14.3 On receipt of the returned Goods and provided they are in an opened, unused condition, you will be refunded the full value of the order, including basic postage charges, less any costs incurred for recovering the goods should these apply. Your refund will be issued within 21 days of receiving the returned Goods.
14.4 Where you have purchased additional delivery services (e.g. Next Day delivery), the additional delivery costs will not be refunded.
15. Complaints Handling Procedure
15.1 To ensure that complaints can be investigated and resolved quickly and satisfactorily, Bunkerbase & Co. has a clearly defined procedure for managing customer complaints. Details of this procedure, and what you should do if you would like to make a complaint, are specified below:
Should you wish to make a complaint about a product or the service you have received from Bunkerbase & Co., please contact us via
By email: email@example.com
By post in the Imprint given address
A member of our customer service team will investigate and, where possible, aim to resolve the issue directly within 2 working days.
In most cases, no further action should be necessary. However, should a member of the customer service team be unable to resolve the complaint, it will be escalated to a senior member of staff who will respond to you within 2 working days.
Customer's who are not satisfied with the resolution or explanation provided may then make a formal written complaint to the Managing Director who will respond within 14 working days of receipt.
In the event that all the above procedures have been followed and completed without eliciting an acceptable response or proposed resolution, you can raise a dispute via the EU Online Dispute Resolution platform, accessible here:
16. Proper Law of Contract:
16.1 Sales on this website are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
16.2 These terms and conditions only cover the Bunkerbase & Co. web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.